FAQs

Shipping costs vary depending on the size and weight of your order, as well as your location. You can see the shipping cost for your order during checkout.

Yes, we offer free economy shipping on orders over $75 within the continental US.

We provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.

Orders are usually processed and shipped within 1-2 business days. Any orders placed before 2:00pm CST will ship same-day. During peak times, such as holidays, processing times may be slightly longer.

Yes, we do ship to many international destinations. Shipping times and costs may vary depending on your location.

If your package is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue and either send a replacement or issue a refund.

If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your order with the correct shipping address, but we cannot guarantee that the change will be possible if your order has already been shipped.

Unfortunately, we do not offer in-person pickup at this time. All orders must be shipped to a valid address.

Yes, you may return an item if you changed your mind, as long as it is within our return policy timeframe and the item is in its original condition.

To initiate a return, please contact our customer service team at 800-257-3315 with your order number and the reason for the return. We will provide you with instructions on how to return the item.

If the item is being returned due to a defect or an error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or other non-defective reason, the customer will be responsible for the return shipping costs.

Once we receive your returned item, we will process your refund within 3-5 business days. The actual time it takes for the refund to appear in your account may vary between 7-10 days depending on your financial institution.

We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

If you received a damaged or defective item, please contact our customer service team at 800-257-3315 within 48 hours of receiving the item. We will provide instructions on how to return the item and will either provide a replacement or issue a refund.

Yes, you may return an item that was on sale, as long as it is within our return policy timeframe and the item is in its original condition.

If you received the wrong item, please contact our customer service team at 800-257-3315 within 48 hours of receiving the item. We will provide instructions on how to return the item and will either provide a replacement or issue a refund.

No, it is not necessary to have an account to make a purchase. However, creating an account will save you time during checkout, as your shipping and billing information will be pre-populated.

Yes, you can make a purchase as a guest without creating an account. Simply select the "Guest Checkout" option during the checkout process.

Yes, you can edit your shipping information at any time by logging into your account and accessing the "Address Book" page.

If you forget your account password, simply click on the "Forgot Password" link on the login page and follow the prompts to reset your password.

Yes, you can contact our Customer Service team at 800-257-3315 and we can assist with deleting your account.

Yes, we take the security of your personal information very seriously and use industry-standard encryption and security protocols to protect your data.

You can view your order history and track your shipments by logging into your account and accessing the "Orders" page.

Yes, you can save items to your cart and come back to purchase them later as long as you are logged into your account.

To sign up for Subscribe and Save, simply select the option when adding a product to your cart. You'll then choose how often you want your products delivered and complete the checkout process. You'll be charged for your first shipment at checkout, and subsequent shipments will be charged at the time of shipment.

Yes, there is a discount for subscribing to a product. The discount varies depending on the product and the frequency of delivery. You can see the discount for each product on the product page.

Yes, you can change the delivery frequency or quantity of your subscribed products at any time. Simply go to your account settings and make the changes you want. You can also cancel your subscription at any time.

Yes, you can skip a delivery or delay your shipment. Simply go to your account settings and adjust the delivery date for your next shipment. You can also choose to skip a delivery altogether.

If you need to cancel your subscription, simply go to your account settings and cancel your subscription. You will not be charged for any future shipments.

Some promotions may be valid for subscriptions, while others may not. Check the terms and conditions of the promotion to see if subscriptions are eligible.

No, there is no minimum order requirement for Subscribe and Save. You can subscribe to as many or as few products as you like.