Refund Policy

Merchandise purchased online at can be exchanged or refunded by mail within 30 days from the original delivery date. Items must be unopened, unused, and in good condition, unless defective. Online purchases returned will receive a refund of the price of the item(s) issued in the original form of payment used for the purchase. Shipping costs will not be refunded unless the item is being returned due to issues originating with the product, order, or Company.

All returns must be packaged and shipped in a secure manner to ensure product arrives back to Enviromedica in good condition. Damaged goods due to customer negligence or alterations to its original state upon receipt will not be accepted for refund or exchange.

All requests will be processed once the return has been inspected and the condition verified. Refunds will be rendered within 3-5 business days from the time the items are received at our warehouse. Funds may take 7-10 business days to appear once the refund has been completed.

All returns must be approved by Enviromedica prior to return shipment. Please contact us at 800.257.3315 and speak with a representative to submit a request for return. No returns will be accepted without prior approval.

Please note: RMA# should be visibly printed on the outside of the package. Failure to do so may cause delays in the return process.