- Returns & Refunds
- Account & Subscriptions
- Subscribe & Save
What are my shipping options?
We offer standard and expedited shipping options. Standard shipping usually takes 3-7 business days, while expedited shipping takes 1-3 business days.
How much does shipping cost?
Shipping costs vary depending on the size and weight of your order, as well as your location. You can see the shipping cost for your order during checkout.
Do you offer free shipping?
Yes, we offer free economy shipping on orders over $75 within the continental US.
How do I track my order?
We provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.
How long does it take for my order to be processed and shipped?
Orders are usually processed and shipped within 1-2 business days. Any orders placed before 2:00pm CST will ship same-day. During peak times, such as holidays, processing times may be slightly longer.
Do you ship internationally?
Yes, we do ship to many international destinations. Shipping times and costs may vary depending on your location.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue and either send a replacement or issue a refund.
Can I change my shipping address after I’ve placed my order?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your order with the correct shipping address, but we cannot guarantee that the change will be possible if your order has already been shipped.
Can I pick up my order in person?
Unfortunately, we do not offer in-person pickup at this time. All orders must be shipped to a valid address.
Returns & Refunds
What is your return policy?
Our return policy allows for returns within 30 days of the purchase date. Items must be unopened, unused, and in good condition, unless defective. Please refer to our return policy page for more information.
Can I return an item if I changed my mind?
Yes, you may return an item if you changed your mind, as long as it is within our return policy timeframe and the item is in its original condition.
How do I initiate a return?
To initiate a return, please contact our customer service team at 800-257-3315 with your order number and the reason for the return. We will provide you with instructions on how to return the item.
Who pays for the return shipping?
If the item is being returned due to a defect or an error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or other non-defective reason, the customer will be responsible for the return shipping costs.
How long does it take to receive a refund?
Once we receive your returned item, we will process your refund within 3-5 business days. The actual time it takes for the refund to appear in your account may vary between 7-10 days depending on your financial institution.
Can I exchange an item instead of returning it?
We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
What if the item I received is damaged or defective?
If you received a damaged or defective item, please contact our customer service team at 800-257-3315 within 48 hours of receiving the item. We will provide instructions on how to return the item and will either provide a replacement or issue a refund.
Can I return an item that was on sale?
Yes, you may return an item that was on sale, as long as it is within our return policy timeframe and the item is in its original condition.
What if I received the wrong item?
If you received the wrong item, please contact our customer service team at 800-257-3315 within 48 hours of receiving the item. We will provide instructions on how to return the item and will either provide a replacement or issue a refund.
Account & Subscriptions
How do I create an account on your website?
To create an account, simply click on the "My Account Icon" located at the top right corner of our homepage. On the left hand side under Login, you will click on "Create Account." You will be prompted to provide some basic information such as your name, email address, and password.
Is it necessary to have an account to make a purchase?
No, it is not necessary to have an account to make a purchase. However, creating an account will save you time during checkout, as your shipping and billing information will be pre-populated.
Can I make a purchase as a guest without creating an account?
Yes, you can make a purchase as a guest without creating an account. Simply select the "Guest Checkout" option during the checkout process.
Can I edit my account information, such as my shipping address?
Yes, you can edit your shipping information at any time by logging into your account and accessing the "Address Book" page.
What if I forget my account password?
If you forget your account password, simply click on the "Forgot Password" link on the login page and follow the prompts to reset your password.
Can I delete my account if I no longer wish to use your website?
Yes, you can contact our Customer Service team at 800-257-3315 and we can assist with deleting your account.
Is my personal information safe and secure on your website?
Yes, we take the security of your personal information very seriously and use industry-standard encryption and security protocols to protect your data.
How can I view my order history and track my shipments?
You can view your order history and track your shipments by logging into your account and accessing the "Orders" page.
Can I save items to my cart and come back to purchase them later?
Yes, you can save items to your cart and come back to purchase them later as long as you are logged into your account.
Subscribe & Save
What is Subscribe and Save?
Subscribe and Save is a program that allows you to save money on your favorite products by signing up for recurring deliveries. You can choose how often you want your products delivered, and you'll receive a discount on each shipment.
How do I sign up for Subscribe and Save?
To sign up for Subscribe and Save, simply select the option when adding a product to your cart. You'll then choose how often you want your products delivered and complete the checkout process. You'll be charged for your first shipment at checkout, and subsequent shipments will be charged at the time of shipment.
Is there a discount for subscribing to a product?
Yes, there is a discount for subscribing to a product. The discount varies depending on the product and the frequency of delivery. You can see the discount for each product on the product page.
Can I change the delivery frequency or quantity of my subscribed products?
Yes, you can change the delivery frequency or quantity of your subscribed products at any time. Simply go to your account settings and make the changes you want. You can also cancel your subscription at any time.
Can I skip a delivery or delay my shipment?
Yes, you can skip a delivery or delay your shipment. Simply go to your account settings and adjust the delivery date for your next shipment. You can also choose to skip a delivery altogether.
What happens if I need to cancel my subscription?
If you need to cancel your subscription, simply go to your account settings and cancel your subscription. You will not be charged for any future shipments.
Can I use a promo code or discount with my subscription?
Some promotions may be valid for subscriptions, while others may not. Check the terms and conditions of the promotion to see if subscriptions are eligible.
Is there a minimum order requirement for Subscribe and Save?
No, there is no minimum order requirement for Subscribe and Save. You can subscribe to as many or as few products as you like.